Help & customer service

Open Orders and returns from the top of any page and enter your email and order number. You can also sign in to your account to see every order.

Call or WhatsApp your nearest branch as soon as you can. Orders can be changed before they are packed.

Delivery times depend on where you are. Orders within Dar es Salaam are usually quickest. Call the store for an estimate to your area.

Delivery is free on orders over TSh 150,000. Below that, standard delivery costs TSh 5,000 and express costs TSh 10,000.

Yes. Choose pickup when you order and collect at Sinza, Tabata or Dodoma.

Go to Orders and returns, enter your order details and choose Start an exchange or return. Items must be unworn and in their original condition.

Exchange it for another size within 30 days, as long as it is unused. Bring it to any branch or ask us to arrange it.

Use the size guide on this page. Boots and shoes are listed in EU sizes. Between sizes, go up one size. Kids kits are sized by age.

Jerseys have a regular fit. If you want to wear a layer underneath, take the next size up.

Pay on delivery or at the store when you collect. Online card and mobile money payments are not connected yet on this website.

Your account and orders are stored only in your browser on this demo. A real backend is needed before taking live orders.

Gift cards are emailed on the date you choose, never expire, and work online and in store. Check a balance on the Gift cards page.

Yes. Apply your code in the bag first, then pay the rest with your gift card.